30-Day Return & Refund Policy

We want you to feel confident when shopping with Magnificent & Queens. Please review the following policy before requesting a return, exchange, or refund.

30-Day Return Window

You may request a return within 30 days of the date your order is delivered.

To qualify for a return, the item must be:

• Unworn, unused, and in its original condition
• Returned with its original packaging, tags, accessories, and complimentary items
• Free from scratches, stains, perfume, cosmetic residue, alterations, or signs of wear
• Accompanied by valid proof of purchase

Returns sent without prior authorization may not be accepted.

To begin a return, contact us at support@magnificentqueens.com and include:

• Your order number
• The email address used at checkout
• The item you wish to return
• The reason for the return
• Clear photographs, when relevant

Once your request is approved, we will provide the return instructions and the appropriate return address.

Do not send returns to our registered business address unless our customer support team specifically instructs you to do so.

Change-of-Mind Returns

For eligible returns that are not caused by an incorrect, damaged, or defective item:

• The customer is responsible for return shipping costs
• Original shipping charges are non-refundable
• Any customs duties, taxes, brokerage fees, or return import charges are non-refundable
• We strongly recommend using a tracked shipping service

MagnificentQueens LLC is not responsible for return parcels that are lost, damaged, or delivered to an unauthorized address.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order as soon as it arrives.

If an item arrives damaged, defective, incorrect, or incomplete, contact support@magnificentqueens.com as soon as reasonably possible, preferably within 7 days of delivery.

Please include:

• Your order number
• Clear photographs of the item
• Photographs of the external packaging
• A brief description of the issue
• An unboxing video, when available

After reviewing the evidence, we may offer an appropriate solution, including a replacement, repair, partial refund, full refund, or store credit.

Where the issue is confirmed to have been caused by us, we will provide suitable return instructions and cover reasonable authorized return costs when a return is required.

12-Month Limited Warranty

Manufacturing or craftsmanship issues that appear after the initial return period may be covered by our 12-Month Limited Warranty.

The warranty does not cover ordinary wear, accidental damage, misuse, improper storage, contact with chemicals, loss, theft, unauthorized repair, or damage caused by failure to follow the recommended jewelry care instructions.

Items That Cannot Be Returned

Unless the item arrives damaged, defective, incorrect, or materially different from its description, the following items are not eligible for return, exchange, or refund:

• Queen’s Picks and mystery products
• Personalized, engraved, or customized products
• Earrings that have been opened, tried on, or worn, for hygiene reasons
• Complimentary gifts and promotional items
• Gift cards
• Digital services or completed ASMR packing video services
• Products specifically marked Final Sale
• Items returned in a worn, altered, damaged, incomplete, or unsanitary condition

The final-sale status of a product does not remove any mandatory rights that may apply when an item is faulty, incorrect, or not as described.

Exchanges

We do not guarantee direct exchanges because product availability may change.

The fastest way to obtain a different item, size, or color is usually to:

1. Request a return for the original eligible item
2. Wait for the return to be approved
3. Place a new order for the preferred item

Any price difference, shipping cost, tax, or customs charge associated with the new order remains the customer’s responsibility unless the original item was incorrect or defective.

Order Cancellations and Changes

Orders enter processing shortly after they are placed.

To request a cancellation or change, contact support@magnificentqueens.com as soon as possible. We cannot guarantee that an order can be changed or cancelled once processing, customization, video recording, packing, or shipment has begun.

Orders that have already shipped must be handled under the standard return procedure.

Refused, Unclaimed, or Undeliverable Packages

Customers are responsible for providing a complete and accurate delivery address.

If a package is returned because it was:

• Refused by the recipient
• Unclaimed
• Sent to an incomplete or incorrect address provided by the customer
• Undeliverable after unsuccessful delivery attempts
• Rejected because duties or taxes were not paid

we may deduct the original shipping cost, return shipping cost, customs fees, carrier charges, and other non-recoverable expenses from any eligible refund.

A refund will only be considered after the returned parcel has been received and inspected.

Return Inspection

After an authorized return is delivered to the designated return location, please allow up to 5 business days for inspection.

We will notify you whether the return has been approved or rejected.

If an item is returned in a condition that does not meet this policy, we may:

• Refuse the refund
• Offer a partial refund reflecting the reduction in value
• Require the customer to pay for the item to be shipped back

Refunds

Approved refunds will be issued to the original payment method.

After we process a refund, it may take approximately 3–10 business days for the funds to appear, depending on the payment provider, card issuer, or financial institution.

Shipping charges, customs duties, taxes, currency-conversion costs, and other third-party fees are generally non-refundable unless required by law or the refund results from an error made by us.

If more than 10 business days have passed since your refund was approved, contact support@magnificentqueens.com.

Promotional Discounts and Complimentary Gifts

If a returned order no longer meets the requirements of a promotion, bundle offer, free-shipping threshold, or complimentary-gift offer, the value of the discount, gift, or shipping benefit may be deducted from the refund.

Complimentary gifts must be returned with the qualifying order unless otherwise agreed in writing.

International Consumer Rights

Nothing in this policy limits any non-waivable consumer rights that apply under the laws of the customer’s country or region.

Where mandatory consumer law provides additional cancellation, return, repair, replacement, or refund rights, those legal rights will continue to apply.

Contact Us

For return and refund assistance, contact:

MagnificentQueens LLC
Support Email: support@magnificentqueens.com
WhatsApp Customer Support: +44 7563 997365
Contact Information
Shipping Policy
Website: magnificentqueens.com