ELLA CHARM

The material details for each piece are listed clearly on its product page. Please check the Product Details section before ordering, and feel free to contact us if you’re unsure.

Yes. Every order is prepared with gift-ready packaging, so it feels lovely to open whether it’s for yourself or someone special.

Yes. A tracking number will be provided once your order has been shipped, so you can follow your parcel along the way.

Yes. You’re welcome to leave your favorite colors or styles in the order note. We’ll keep your preferences in mind when preparing your order whenever possible.

Most orders are prepared within 2 business days. Delivery time may vary by destination, carrier, and customs clearance. For the most accurate estimate, please refer to the shipping information at checkout or our Shipping Policy page.

Every order is prepared with gift-ready packaging. We may also include little giftable details or complimentary add-ons, depending on the order and available styles. Gift Add-Ons may show a small listed price on the product page, but the discount is applied automatically at checkout.

If you need help with a return or exchange, please contact us within 30 days of receiving your order. Items must be unused and in their original packaging. We’ll check your request carefully and help you with the next step.