Politique d’expédition
Shipping Policy
Thank you for shopping with Magnificent & Queens. This Shipping Policy explains our order processing times, estimated delivery times, tracking, customs responsibilities, and how we handle delayed or returned packages.
Order Processing
Most standard orders are processed within 1–2 business days after payment has been successfully confirmed.
Additional processing time may be required for:
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Personalized or customized requests
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ASMR packing video orders
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Pre-order or made-to-order products
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Address or payment verification
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Promotional periods and peak shopping seasons
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Weekends and public holidays
Where a product requires additional preparation time, the estimated processing period will be stated on the relevant product page or communicated by our customer support team.
Estimated Delivery Time
Most orders are delivered within approximately 7–12 business days after shipment.
Delivery times may vary depending on:
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The destination country or region
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Customs clearance
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Local carrier operations
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Public holidays
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Severe weather
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Remote delivery locations
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Other circumstances outside our reasonable control
Processing time and shipping time are separate. The estimated total delivery period is generally:
1–2 business days for order processing + 7–12 business days for shipping
Delivery estimates are not guaranteed arrival dates.
Shipping Costs and Free Shipping
Available shipping methods and charges are displayed at checkout before payment.
Orders with an eligible subtotal of USD $59 or more receive free standard shipping unless a different threshold or exclusion is clearly stated during a promotional campaign or at checkout.
The qualifying subtotal is calculated after discounts and before applicable taxes, duties, customs charges, or other fees.
International Fulfillment
MagnificentQueens LLC operates the Magnificent & Queens online store.
Depending on product availability and the customer’s delivery destination, orders may be prepared, processed, or dispatched through international fulfillment and logistics partners.
An order may therefore be shipped from a location outside the United States. This does not affect the customer’s rights under our published 30-Day Return & Refund Policy.
Order Tracking
Once an order has shipped, tracking information will be sent to the email address provided at checkout.
Please allow approximately 2–5 business days after shipment for the first tracking update to appear. International parcels may not receive a new tracking scan at every stage of transit.
For tracking assistance, contact support@magnificentqueens.com and include your order number.
Split Shipments
Orders containing multiple products may be shipped in separate parcels due to product availability, parcel size, or fulfillment location.
When an order is divided into multiple shipments:
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Separate tracking numbers may be provided
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Parcels may arrive on different dates
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Receiving one parcel does not necessarily mean that other items are missing
No additional shipping charge will be applied solely because an order is divided into multiple shipments.
Shipping Address Responsibility
Customers are responsible for providing a complete and accurate delivery address at checkout, including:
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Recipient’s full name
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Street address and building number
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Apartment, unit, or room number where applicable
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City, state, province, or region
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Postal or ZIP code
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Country
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Valid telephone number
Please review all delivery details carefully before placing an order.
To request an address correction, contact support@magnificentqueens.com as soon as possible. We cannot guarantee that an address can be changed after processing or shipment has begun.
If a parcel is returned because the customer supplied an incomplete or incorrect address, the actual shipping, return, carrier, customs, or reshipping costs may be deducted from any eligible refund or charged before reshipment.
Customs Duties, Import Taxes, and Fees
International orders may be subject to customs duties, import taxes, brokerage fees, or local handling charges imposed by the destination country or carrier.
Unless checkout expressly states that duties and taxes are included, these charges are the customer’s responsibility.
MagnificentQueens LLC does not control customs charges and cannot predict the amount that may be assessed.
We cannot declare an inaccurate value or mark a commercial purchase as a gift to avoid customs charges.
Customs Delays
Customs authorities may inspect or temporarily hold international shipments.
Although we cannot control the duration of customs clearance, we will provide available shipping documentation and reasonable assistance when requested.
A customs delay does not automatically mean that a parcel is lost.
Delivery Attempts
The local carrier may make one or more delivery attempts or leave the parcel at a designated collection point.
Customers are responsible for:
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Monitoring tracking updates
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Responding to carrier communications
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Arranging redelivery where necessary
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Collecting the parcel within the carrier’s stated timeframe
A package returned because it was not collected may be treated as an unclaimed parcel.
Refused, Unclaimed, or Undeliverable Packages
A parcel may be returned, abandoned, or destroyed if the customer:
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Refuses delivery
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Fails to collect the package
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Does not respond to the carrier
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Does not pay applicable duties or import charges
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Provides incomplete or incorrect delivery information
Any eligible refund will only be considered after the returned parcel has been received and inspected.
Actual shipping, return, customs, handling, and carrier charges may be deducted in accordance with our 30-Day Return & Refund Policy.
Packages Marked as Delivered
If tracking shows that a package has been delivered but it cannot be located, please:
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Confirm that the delivery address is correct
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Check entrances, mailrooms, reception areas, and secure delivery locations
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Ask household members, neighbors, or building staff
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Contact the local carrier with the tracking number
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Contact support@magnificentqueens.com for further assistance
We will assist with a carrier inquiry where reasonably possible. A completed-delivery scan may require investigation before a replacement or refund can be considered.
Delayed or Lost Shipments
International tracking may temporarily stop updating while a parcel moves between countries, customs authorities, or local carriers.
Please contact us if:
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The estimated delivery period has passed; and
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Tracking has not updated for an extended period
We may open an investigation with the carrier.
A parcel is not considered lost until the carrier confirms the loss or the applicable investigation period has expired.
If a parcel is confirmed lost in transit, we will provide an appropriate solution in accordance with our 30-Day Return & Refund Policy.
Damaged, Incorrect, or Missing Items
Please inspect your order promptly after delivery.
If an item arrives damaged, incorrect, or incomplete, contact support@magnificentqueens.com as soon as reasonably possible, preferably within 7 days of delivery.
Please provide:
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Your order number
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Clear photographs of the product
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Photographs of the outer packaging
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A description of the issue
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An unboxing video, when available
Further information is available in our 30-Day Return & Refund Policy.
Order Changes and Cancellations
Orders enter processing shortly after payment confirmation.
To request a cancellation or change, contact support@magnificentqueens.com as soon as possible.
We cannot guarantee changes or cancellations after:
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Packing has begun
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Customization has started
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An ASMR packing video has been recorded
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The order has been shipped
Orders that have already shipped must be handled under our 30-Day Return & Refund Policy.
Contact Us
For shipping and delivery assistance, contact:
MagnificentQueens LLC
Support Email: support@magnificentqueens.com